Customer Service

Customer Service

  • Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Ordering
  • Viewing Orders
  • Cancelling Orders
  • Updating Account Information
Shipping & Delivery
Perishable goods such as diets, dairy, frozen bones and broths are shipped out on Monday and Tuesday of each week. All other products ordered will be shipped accordingly. Custom orders placed Tuesday thru Saturday will ship the following Monday or Tuesday.
For any questions, please contact My Paleo Pet direct at 954-971-2500 or  you can always call or text our alternative phone number at 954-464-5917
In-store pick up is also available Monday - Friday 10 am to 5:30 pm and Saturday 10 am to 4 pm.
*Products that require refrigeration will have an additional packaging fee of ($35 USD for up to 40 lbs.) added on to the regular shipping charges. You also have the option for FREE in-store pickup or you may choose our local delivery to your address at our current delivery rates.

Store Pick-up  Any orders being picked up at the store are generally available the next day after 12 pm. Please wait to receive a "ready for pick-up" notification from us before arriving at the store. 

Privacy & Security
For Privacy please refer to Privacy Policy link. All orders on our site are encrypted using Secure Socket Layer (SSL) technology - one of the most prevalent and secure systems available online. SSL is an extremely complex form of cryptography that makes it virtually impossible for a third party to decrypt any personal information you provide. You can rest assured that your personal and credit card information is protected when transmitted online. You can find detailed information about SSL technology and how it works online using any of the search engines. A good place to start is by visiting Webopedia's discussion on SSL.

Returns & Replacements
There is a 30-day return policy for defective items or products damaged in shipping. In order to be refunded, you will need to notify My Paleo Pet upon delivery of item if damaged

Please add desired items to your cart or call the store directly if you do not see want you are looking for. 954-971-2500

Payment, Pricing & Promotions
Payment is due upon completion of order, please check back often for promotions and sales.
Viewing Orders
When you are ready to view your order, please follow the link “My cart” located in the upper right hand portion of the screen.
Updating Account Information
If you need to change or correct some of the information you provided to, you can make edits by signing in to "My Account."
Cancelling Orders
Any orders that need to be cancelled must be done before the order is being processed. If you have any issues, please call the store direct at 954.971.2500.